Refund Terms for TORVANELITHO

Welcome to TORVANELITHO's refund policy. Our aim is to ensure a fair and transparent process for all transactions. Please review the terms below to understand our refund procedures.

Eligibility for Refunds

Refunds are eligible under the following conditions:

• The product received is defective or damaged.
• The product is not as described on our website.
• The service provided does not meet the agreed-upon specifications.

Non-Refundable Circumstances

We do not provide refunds in the following situations:

• Change of mind after purchase.
• Incorrect orders placed by the customer.
• Products returned without prior authorization.

Process for Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer service team at [email protected] with your order details.
• Provide a detailed explanation of the issue along with photographic evidence if applicable.
• Our team will review your case and respond within 3-5 business days.

Processing of Refunds

Upon approval of your refund request:

• The refund will be processed to your original payment method.
• Please allow 5-7 business days for the refund to reflect in your account.
• Notification of the refund process will be sent to your registered email.

Contact Information

For further inquiries or assistance regarding our refund policy, please reach out to our support team at [email protected].

Thank you for choosing TORVANELITHO. We appreciate your understanding and cooperation.